Find out more about the changes we're making at EIB.

Big changes for a big impact!

We're making some changes at EIB, as part of our acquisition by Lanterna Education, to help improve the support we offer students and families and improve the experience of working alongside us as a tutor.
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- Recent Updates

What's changing? +

We’re asking students to pay in advance for their tuition going forward. This makes administering their support much easier and helps us ensure you’re remunerated for your time without any delays.

Students will pay in advance for their lessons by selecting one (or more) subscription plans. This is a monthly commitment to a number of lessons that students will pay for in advance. The number of lessons students agree to function, in practice, as credits for lessons each month. That means, at the start of every monthly span (nb. a student’s subscription may not align with a calendar month, for example April 13th - May 12th) they will receive a number of lesson credits that students can use towards their lessons with students.

Much of the way you book and administer lessons with students will remain the same, however some important changes you should be immediately aware of are outlined below.

What's happening to the Portal? +

As part of the changes we’re making, we’ve updated some functionality on the Portal. In simple terms, in the future there will be two Portals that tutors can access.

One Portal will be a historic Portal (the ‘old Portal V2’), that you’ll be able to access to past information about lessons, students, and finances. The other a new Portal for all your lessons, finances, feedback etc. in the future.

You can access the old Portal here, and the new Portal here.
Changes
Old Portal (v2)
New Portal (v3)
Access Limitations
You must be active to access the old Portal. If you’re not active at the moment, will be able to reactivate you on the Portal after April 11th when we’ve complete the changes we're making. If you need access to the Portal before this date to complete lessons, view your finances etc., please email us and we’d be happy to share with you the information you need in the meantime.
You need to have signed your new tutor agreement with Lanterna via Adobe Sign to have access to the Portal. If you have done so but your access is still blocked, please email us.
Lessons & Finance History
You’ll only be able to view lessons and finances from before 1st April 2022.
You’ll only be able to view lessons and finances from after 1st April 2022.
Lesson Booking Limitations
You can only book lessons on the Old Portal until 11PM March 31st 2022.
You can only book lessons after 00:01AM on April 1st 2022.

How do students’ credits affect me? +

There are a few ways students’ lesson credits may affect how you deliver tuition to students:

(1) Students must approve you lesson bookings before you can hold a lesson: As part of the changes we’re making, students will now need to approve your lesson bookings before they can take place. When you book lessons we’ll ask the student to log into the Portal and approve that lesson - thus using up a lesson credit. Until it’s approved the status of a lesson will be listed as ‘Requested’. Once a student has approved a lesson it will be listed as ‘Booked’. You should not deliver a lesson to a student unless it’s listed as ‘Booked’ on the Portal, or you may not be remunerated.

(2) You cannot book lessons with students if they don’t have enough lesson credits: If you try to book lessons with a student, you may be unable to do so if the student has run out of credits. You should not deliver any support to a student without booking it on the Portal and the student approving it.

(3) Your lessons must last 1 hour: All lessons going forward must last an hour. You will not be able to book lessons for a shorter or longer time slot. You can book back-to-back one-hour lessons with students if you require longer. You should plan your lessons around this duration to offer students the best support during this fixed lesson duration, at a pace which suits them. We're working toward implementing functionality to allow lessons to us half credits etc., but lessons are currently limited to 1 hour.

Can I see how many credits a student has? +

No. You cannot view how many credits a student has, but you will be notified if you try to book a lesson with a student when they don't have enough remaining credits for the lesson to take place.

What if my student wants lessons before they’ve agreed to a new subscription plan (or they’ve run out of credits)? +

You should not deliver any lesson to a student that ends after 11PM March 31st 2022 unless you have booked it into the ‘new Portal V3’. You may not be remunerated for your time if you do so. In order to book a lesson into the new Portal, you student requires sufficient lesson credits.

This means a situation may arise where your student wants support, but hasn’t yet acquired the lesson credits to allow you to book in that support. As above, you should not deliver any lesson to a student that ends after 11PM March 31st 2022 unless you have booked it into the ‘new Portal V3’.

If your student is eager to take support after March 31st 2022 but hasn't yet signed up to a subscription plan, you should direct them to speak with us at helen.a@lanterna.com or +44 20 4571 0455.

We have team members working throughout the upcoming period (including weekends) to support students and families with the transition to the subscription model and so should be able to support them expediently.
April 1st Update:
To help tutors and students more flexibly arrange support at the start of April, we’re allowing tutors to backdate lessons to April 1st with students who haven’t yet bought a subscription plan, providing the student purchases their plan before April 8th 2022.

For example, if a student purchases a plan on April 6th, their first month will be valid from April 6th 2022 to May 5th 2022, however we will backdate the start date of the student's first month to April 1st, allowing tutors and students to use the credits from the student's first month for lessons between April 1st and start date of their subscription. If your student does not buy a subscription plan you may not be remunerated for any lessons you deliver, and so you should deliver support to students without a subscription at your own risk.

Why can’t I see one of my students on the new Portal (V3)? +

If one of your students is not visible on the new Portal, this is likely because they have not yet signed up to a subscription plan. To deliver support to that student they need to do so.

If your student is eager to take support after March 31st 2022 but hasn't yet signed up to a subscription plan, you should direct them to speak with us as soon as possible at helen.a@lanterna.com or +44 20 4571 0455.

Why can't I book a face-to-face lesson? +

EIB suspended most face-to-face tuition at various points during the start of the COVID-19 pandemic. In some small instances, face-to-face support continued.

As part of the changes we’re making, EIB no longer offers face-to-face support to students. You should not deliver any face-to-face support to EIB/Lanterna students going forward, and you will not be remunerated for such support.

You should deliver online any support you previously delivered in-person.

Do I need to invoice Lanterna/EIB at the end of the month? +

Your new agreement with Lanterna will make reference to invoicing Lanterna for your lessons each month. In practice, we will do this for you and there is nothing you need to do each month to invoice us for your lessons and be paid accurately.

Lanterna will ‘self-invoice’ ourselves for your time on your behalf, using your lessons on the Portal for the month in question, and then pay that amount to you. This is the same process that EIB uses currently, and you should not do anything different to what you do now to be paid accurately.

I have a question about the Employee Starter Checklists +

As part of the recent changes we made to tutor contracts, if you are based in the UK you will have been offered a contract which makes you an employee of Lanterna (rather than a contractor). This contract brings many improvements, including Lanterna making contributions towards your National Insurance and Pension, as well handling your PAYE with Lanterna/EIB.

To do so, you must complete both a HMRC ‘Starter Checklist’ and Lanterna’s ‘​​Payroll Information’ document. Both of these are required so Lanterna’s payroll partners can ensure you’re paid on time and correctly. If you're on a UK contract and have not received these documents, please contact EIB/Lanterna as soon as possible.

Below you’ll find information about the sections in the HMRC ‘Starter Checklist’ and Lanterna’s ‘​​Payroll Information’ document we think you're mostly likely have questions about. Please read the information below carefully before sending any questions to sam@eliteib.co.uk

Payroll Information
9. National Insurance Number
A National Insurance Number (‘NIN’) is required to make sure your National Insurance contributions and tax are recorded against your name only. You can find out more about NINs on the UK government website. If you’re not sure what your NIN is, you can typically find it:
- on your payslip
- on your P60
- on letters about your tax, pension or benefits
- in the National Insurance section of your personal tax account

If you’ve lost your NIN, you can visit this UK government site for more information. If you don’t have a NIN you can apply for one here. If you do not already have a National Insurance number, you only need to apply for one if you’re planning to work. You can start work without a National Insurance number if you can prove you have the right to work in the UK. If so, do not enter a NIN, and instead contact EIB with the proof you’re eligible to work in the UK and we will share this with our payment partner.

10. P45
When you start a new job, it’s common you’ve left your old job to do so. When you leave a job, your former employer typically provides you with a document called a ‘P45’. It’s for this reason our payment partner is asking if you have a P45, as the information helps them understand what taxes you were paying previously. It’s unlikely you have a P45, but this isn’t a problem. You can answer ‘No’ to this question and ensure you fill out the HMRC ‘Starter Checklist’.

HMRC Starter Checklist
6. National Insurance Number
Please see the information relating to question 9 of the Payroll Information form above.

7. Employment Start Date
Your employment start date is on your Lanterna contract. It is 31st March 2022.

8. Employee Statement
You should complete this section as you would have on March 31st. As such, the April 6th date repeatedly referenced here should be read as April 6th 2021

- Previous Updates

What's changing +

EIB is making a number of changes, after our acquisition by Lanterna, to how we operate to improve the ease with which students can arrange and pay for support and to improve the benefits tutors get from working with EIB.

For Tutors, the main changes include:
- Direct employment for UK tutors: If you’re based in the UK, you’ll no longer work with EIB as a sole trader/agent. Instead, you’ll be an employee of EIB, meaning you’ll accrue holiday, we’ll contribute to your pension and more! We’ll send you a new contract, which we’ll ask you to sign before March 24th in order to continue supporting EIB students. You can read more about this here.
- Changes to your rate of pay: As part of the changes we’re making to improve the accessibility of EIB’s tuition, your rate of pay has been adjusted. You can read more about this here.
- More reliable tutor payments: Changes to how we’re asking students and families pay for lessons mean that we’ll no longer invoice families for your lessons after they take place, but before. This means we’ll be able to more reliably pay you for your time, as your lessons will be paid for by the student in advance.

As these changes are ongoing, we’re working hard to share information about all these changes with you in as simple a way as possible, however you shouldn’t hesitate to contact us at sam@eliteib.co.uk if you have any questions.

What’s happening to my Agreement with EIB? +

As part of the changes we’re making, we’ll ask tutors to enter new agreements with Lanterna Education. These agreements will differ depending on where you’re based. We’ll send you a new contract soon which you should sign by March 24th if you wish to continue supporting EIB/Lanterna students.
If you live in the UK
If you’re based in the UK your new contract will make you a direct employee of Lanterna. This will bring many new benefits to your work with us, such as pension contributions and accruing paid holiday. Your UK contract will be a zero-hour contract, and you’ll only work the hours you agree to provide lessons to students.
If you live outside of the UK
Your prior contract with EIB was a contractor/sole agent arrangement. If you’re based outside of the UK, your new agreement will be similar to your old agreement.
With both agreements, we encourage you to read them carefully and be aware of how they differ, so that you understand completely how your work with EIB will change.

What’s happened to my regional EIB office? +

We’re consolidating our regional branches into a single international team, and our international Portals into a single global Portal. This hasn't happened yet, and we'll let you know when it does, alongside information, guides, and how-tos, so you understand how the changes affect you.

When that consolidation takes place you'll no longer go to a regional portal like portal.eliteib.ch, or contact a regional team like tuition@eliteib.sg. Instead all EIB’s tutors can contact our team at tuition@eliteib.co.uk and log into the Portal at www.portal.eliteib.co.uk.

Elite IB Tutors, UK
tuition@eliteib.co.uk
courses@eliteib.co.uk
+44 (0)20 3802 6862

What is my Personal ID? +

If your contract requires an 'ID Type & No' to be added, you can use any recognised official form of ID in the country where you're resident. This may be your passport no, your national identity number, national security number etc.

How has my remuneration changed? +

To improve the accessibility of the support we provide students, we have revised the cost of the tuition we offer. This means the remuneration of tutors has been altered. These changes will not take affect until a date in late March. We'll let you know soon which date these rates will take affect soon. In the meantime, your current rates for student support will continue.

If you previously had a rate that differed from our tripartite tier-structure (we sometimes called these ‘Tier 4’ tutors) you’ll be considered a Top-Tier tutor going forward.

All tutors will be paid in GBP (£) after these changes take affect.

We’re pleased that despite these changes to tutor remuneration, EIB will still offer some of the most competitive tutor remuneration in the online tuition space. You can find the new rates for tutors detailed below:
Tier
Hourly remuneration (£)
Standard
22
Higher
27
Top
35

Can I change my tutoring tier? +

We review tutor tiers every summer, and move tutors up our tier structure on the basis of a number of factors, including student feedback, tutor qualifications and number of hours of support provided to EIB students. There are no strict quantitative criteria to move between tiers, and we try to consider all things on balance, including tutor reply speed, quality of supporting information in job applications and other factors. When we change a tutors' tier we have to notify their students of the change, as the cost they pay for their support will also change.

Because of the complexity of the upcoming changes, we're not able to consider tutor tier requests at this time, but welcome tutors to contact us about changes to their tiers that they think they've earned from mid-April onwards.

What will happen to my existing students? +

Your existing students will port across with you to a new version of the Portal that we will make available to tutors at the end of March. As part of these changes, there will be no changes to the student you're linked with and the support you'll offer them.

How will lessons and booking lessons change? +

As part of the changes we're making, some of the ways in which you'll work with students will change. Most of the changes are minor, and you should assume things work in the same way as before unless told otherwise.

There are some key changes, however, that you should be aware of:
- 1 hour lessons: all lessons going forward must last an hour. You will not be able to book lessons for a shorter or longer time slot. You can book back-to-back one-hour lessons with students if you require longer. You should plan your lessons around this duration to offer students the best support during this fixed lesson duration, at a pace which suits them.
- Students must approve your lesson bookings: As part of the changes we’re making, students will now need to approve your lesson bookings before they can take place. When you book lessons we’ll ask the student to log into the Portal and approve that lesson, until it’s approved the status of a lesson will be listed as ‘Requested’. Once a student has approved a lesson it will be listed as ‘Booked’. You should not deliver a lesson to a student unless it’s listed as ‘Booked’ on the Portal, or you may not be remunerated.
- Students can cancel upcoming lessons: Students will now be able to cancel lessons booked into the Portal up to 24 hours before the lesson is due to take place.

Got any more questions?

We'll keep updating this page with more questions and answers over the coming weeks and days. If there's a question which isn't answered here, you can reach out to us by emailing sam@eliteib.co.uk.