Big changes at Lanterna for a big impact!

We're making some changes at Lanterna over the summer to help improve the support we offer students and families and improve the experience of working alongside us as a tutor.

Last Updated: 26th July 2022

You can find updates to our FAQ below. These updates relate mostly to questions you might have about your new agreement with Lanterna. If you have questions after reading through the whole FAQ, you can contact sam@lanterna.com for more information.

I have a question about a part of my new Agreement? +

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If you have a question about your new agreement, you should read through the FAQ below, and then contact sam@lanterna.com if your question hasn't been answered.

When will I have access to the Portal? +

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Provided you have signed/completed the necessary documents (for UK tutors: your contract, Employee Starter Checklist, and Payroll Information; for non-UK tutors: your contract), we will email you an invitation to register on the Portal by August 8th 2022 (inclusive).

When will my students have access to the Portal? +

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Your students will have access to the Portal from the 15th August 2022. We will email all students on this date and allow them to reset their passwords and gain access to the Portal.

What will happen to my students' remaining lesson credits/allowance? +

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Your students remaining credits will carry over on to the Portal. Neither you nor your student(s) needs to use their remaining credits before any deadline. Once you have submitted your final invoices by July 31st to us (read more here) we will know how many remaining credits your students have and will transfer any remaining credits to the Portal for you to book lessons with after you have access to the Portal.

How should I book my lessons going forward? +

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Previously, Lanterna tutors invoiced us for lessons using this form (or similar ones). Our invoicing forms will close at midnight on 31st July 2022. You must book all your lessons from July (as well as any other unvoiced lessons) by July 31st (even if you are are invoicing only for less than one hour, which previously you were not permitted to do). We will pay you for the lessons you invoice within 30 days, as usual.

Going forward, any lessons from August 1st (inclusive) onwards, must be booked on the Portal. You won't get access to the Portal until 8th August (we'll be using the intervening time to ensure records of you and your students are correct) so you should ensure you keep a note of lessons which you have delivered in the meantime. From August 8th, you'll be able to book lessons that took place or will take place between August 1st and August 14th (inclusive) on the Portal.

From August 15th (inclusive) you will continue to book lessons with students on the Portal, except students will have to approve these lesson bookings before they can take place. Students will receive an email asking them to approve a lesson via their login to the Portal. You should not deliver a lesson unless the student has approved it first. If needs be, at the beginning of an unapproved lesson, instruct the student to log into the Portal and approve the lesson before you continue. You may not be remunerated for a lesson if it was not approved before it took place.

Why do I have to complete an 'Employee Starter Checklist'? (UK tutors only) +

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If you are based in the UK (contract code LEUK22), we require certain additional information from you. As a new PAYE employee we need the information from your Employee Starter Checklist before your first payday to tell HMRC about you and help them use the correct tax code to calculate your tax and any other deductions.

If you need you to complete this form, we will email the form and instructions to complete it. Once we do, complete the form immediately.

If you have any questions about this form please contact
sam@lanterna.com.

I don't have a National Insurance Number (NIN). What should I do? (UK tutors only) +

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If you don't have a NIN, you need to apply for one (see below). In the meantime, do not sign your agreement. Instead email sam@lanterna.com with proof of your right to work in the UK (eg. a scan of your UK passport). With this proof, we will invite you to sign your agreement using a temporary ID no. while we await your NIN).

If you are based in the UK, the contract we will send you will be a UK employment contract (code LEUK22). As part of this contract, we will make PAYE contributions for you as part of your payments each month - this includes things like pension and national insurance contributions. A National Insurance Number (‘NIN’) is required to make sure your National Insurance contributions and tax are recorded against your name only. You can find out more about NINs on the UK government website. If you’re not sure what your NIN is, you can typically find it:
- on a payslip
- on a P60
- on letters about your tax, pension or benefits
- in the National Insurance section of your personal tax account.

If you’ve lost your NIN, you can visit this UK government site for more information.

If you don’t have a NIN you can apply for one here. If you do not already have a National Insurance number, you only need to apply for one if you’re planning to work. You can start work without a National Insurance number if you can prove you have the right to work in the UK. If so, do not enter a NIN, and instead contact EIB with the proof you’re eligible to work in the UK and we will share this with our payment partner.

Previous Updates

What's changing? +

We're making changes to how we administer support for both tutors and students at Lanterna and as part of out recent merger with EIB tutors (eliteib.co.uk).

As part of these changes, we'll:
- Provide tutors with new, up-to-date contracts
- Provide UK-based tutors with benefits such as SSP, PAYE contributions, and accrued leave
- Increase tutor remuneration to £22 p/hr
- Move students and tutors to a new Portal, which will centralise job distributions, tutor finances and payments, streamline declaring lesson hours and invoices and much more.

You can read more about these changes below, and direct any questions to sam@lanterna.com.

When will these changes come into effect? +

Changes will be implemented over the coming weeks and months.

We’ll communicate with tutors when you need to do something differently, and until we’ve made clear any changes and dates when those changes go into effect you shouldn’t change anything about the way you deliver and administer your lessons with students

Why do I have to sign a new agreement with Lanterna? +

The main reason for asking tutors to sign new agreements is to standardise all the agreements we have with tutors after our merger with EIB.

These changes are small, and there are no changes we think will concern tutors. You can read more about the changes we're making to contracts below.

What's changing with my agreement? +

As part of the changes we're making, we'll ask tutors to enter into new agreements with Lanterna. These agreements will differ depending on where you're based.

We'll send you a new contract soon, with information on the date it starts being effective from, as well as the deadline for signing it.
If you are resident in the UK
If you’re based in the UK your new contract will make you a direct employee of Lanterna. This will bring many new benefits to your work with us, such as pension contributions as well as accruing paid holiday and SSP. Your UK contract will be a zero-hour contract, and you’ll only work the hours you agree to provide lessons to students.

Your hourly remuneration will increase from 20£ p/hr to 22£ p.hr.
Non-UK-resident tutors
Your prior contract with EIB was a contractor/sole agent arrangement. If you’re based outside of the UK, your new agreement will be similar to your old agreement.

Your hourly remuneration will increase from 20£ p/hr to 22£ p/hr.
With both agreements, we encourage you to read them carefully and be aware of how they differ, so that you understand completely how your work with EIB will change.

How do I ensure I receive a new agreement? +

All tutors need to complete this short form. The purpose of this form is to ensure we're only issuing contracts to tutors who wish to continue being on our tutoring team.

When will I receive my new agreement? +

We'll email tutors their new agreement around the 26th July 2022. Your new contract will include the date from which the new agreement is effective from and the deadline to sign the new agreement. You should wait to receive your contract, but you can email sam@lanterna.com if you have any questions.

What is the 'Portal' and how does it work? +

The Portal is a web-based tuition management system. Over the summer, we'll invite all our tutors and students to register on the Portal and use it going forward to administer their support. The Portal has many advantages over our current systems and ways of working that will make tutoring easier for everyone. We'll introduce tutors the Portal over the summer, as well as train tutors how to use it. At a glance, however, you can see just some of the improvements the Portal will bring below.
Changes
Current process
On the new Portal
Getting new students
We message tutors on Facebook Messenger to let them know about new students they might want to support.
New students become instantly viewable on the Portal, and tutors can apply for students they're well-placed to support. You'll be able to see all available students in every subject you're cleared to tutor at once.
Monitoring student lesson credits (how many remaining hours a student has)
Tutors manually keep note of how many hours a student has bought, and how many are remaining. As lessons are arranged with students, tutors track the remaining hours a student has.
Tutors will book lessons with students on the Portal, and the hours a student has will reduce accordingly. Once a student has run out of hours, tutors will be unable to book further lessons. Tutors will be able to see at a glance how many hours a student has remaining at any given time.
Invocing Lanterna
Tutors complete time sheets/invoices, which Lanterna reviews and process each month.
The Portal will look at every lesson a tutor has booked each month and automatically generate invoices for tutors. Tutors won't need to do anything other than book and complete lessons on the Portal in order to be paid each month.

Got any more questions?

We'll keep updating this page with more questions and answers over the coming weeks and months. If there's a question which isn't answered here, you can reach out to us by emailing sam@lanterna.com.